Clubhouse Casino Cookies Policy

At Clubhouse Casino we recognise that gambling is intended to be a form of entertainment and should never be treated as a way to make money. This policy explains the tools, guidance and safeguards we provide to help players stay in control and to prevent harm.

Our approach balances clear information, practical limits and easy access to specialist support. The measures described below reflect our commitment to responsible conduct and to maintaining a safe environment for people who choose to play.

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Our Commitment to Responsible Gambling

Clubhouse Casino is committed to encouraging responsible play and reducing gambling-related harm. We adopt a precautionary stance that places player welfare at the centre of our operations.

Our staff and systems are trained and configured to detect signs of risky play and to offer interventions where appropriate. We regularly review our practices to ensure they remain effective and user friendly.

Recognising Problem Gambling

Problem gambling can present as chasing losses, frequent increases in stake size, playing beyond intended timeframes or neglecting personal responsibilities. These behaviours are not exhaustive but serve as common indicators.

If you notice changes in your gambling patterns or those of someone you care about, we encourage you to act early. Early intervention improves the chances of preventing more serious harm.

Self-Assessment and Limits

We provide a range of self-help measures that allow players to control their activity. These tools are user-configurable and may be changed at any time from your account settings, subject to any mandatory cooling-off periods.

• Deposit limits - set daily, weekly or monthly limits on funds added to your account.
• Loss limits - cap the amount you can lose over given periods.
• Reality checks - periodic reminders showing session duration and spending.
• Cooling-off periods - temporary pauses from play that are initiated by the player.
• Self-exclusion - longer term exclusion options that restrict access to all gaming services.

Responsible Gaming Tools

Clubhouse Casino offers a suite of responsible gambling features to assist players in managing their play responsibly.

• Account limits - deposit and loss limits set through your profile.
• Session reminders - configurable reality checks that alert you after set intervals.
• Time-out options - short cooling-off choices to suspend activity for a fixed period.
• Self-exclusion - extended exclusion requests that block access across the platform.
• Activity history - clear transaction and play summaries to help monitor behaviour.
• Opt-out communications - the ability to limit or stop marketing and promotional messages.

Support and Assistance

If gambling becomes difficult to control, we encourage players to seek professional help. Independent support can provide assessment, counselling and practical strategies for recovery.

For confidential assistance and information, contact our support team or consult the organisations below. These are independent external support services and are not operated by Clubhouse Casino.

• National Gambling Helpline - 1800 858 858 (free and confidential).
• Gambling Help Online
• Australian Government - Gambling Support Services

If you need direct assistance from Clubhouse Casino staff please contact [email protected] for help with account-related responsible gaming features.

Underage Gambling

Only individuals aged 18 or older may use the website. We use identity verification processes to prevent underage access and take prompt action if underage use is detected.

Parents and guardians should be vigilant about children accessing gambling services and should make use of available parental controls and reporting channels.

Parental Controls

Parents and carers are advised to use device-level and network-level controls to limit access to gambling sites. Guidance on how to set these controls is available from many independent internet safety resources.

Clubhouse Casino does not authorise minors to register or play. If you suspect an account is operated by someone underage, please report it through our support mechanisms.

Tips for Staying in Control

The following practical measures can help maintain balanced play and reduce the risk of harm.

• Set a budget before you play and stick to it.
• Use deposit and loss limits to restrict spending.
• Take regular breaks and use reality checks to monitor session length.
• Never chase losses - accept losses as part of entertainment costs.
• Avoid gambling under the influence of alcohol or in times of stress.
• Keep gambling separate from bills and essential living expenses.
• Speak to a trusted friend or professional if gambling causes concern.

Changes to This Policy

We review responsible gaming measures periodically and may update this policy to reflect operational changes or new best practices. Significant updates will be communicated to registered players.

Where changes affect player rights or obligations, we will aim to provide clear notice and an explanation of the impact.

Clubhouse Casino values personal data privacy and compliance with applicable privacy expectations. This section explains how we handle information you provide when using our services.

Information We Collect

We collect account registration details, contact information, identity verification data, financial transaction records and gameplay activity. We may also collect device and technical data necessary to provide and secure our services.

We limit collection to information relevant to account administration, legal obligations and service improvement.

How We Use Information

Personal data is used to operate accounts, process deposits and withdrawals, verify identity, prevent fraud, comply with legal requirements, and to deliver personalised service. Aggregated information may be used for analytics and product development.

We do not use customer data for unlawful purposes and strive to keep processing transparent and proportionate.

Cookies and Similar Technologies

We use cookies and comparable technologies to enable site functionality, remember preferences and collect analytical information about site use. These tools support secure log-ins, responsible gaming features and performance monitoring.

Detailed information on cookie types and management options is provided in our Cookie Policy below.

Data Sharing

We may disclose personal information to payment processors, identity verification providers and other parties essential to account operations. We also share data where required by law or to protect the safety of our players and the integrity of the platform.

Any third parties engaged to process data on our behalf are expected to maintain appropriate security and confidentiality measures.

Data Security

Clubhouse Casino implements technical and organisational measures to protect data from unauthorised access, disclosure, alteration or loss. Access to personal information is restricted on a need-to-know basis.

While we use reasonable safeguards, no system can be guaranteed entirely secure; users should take care with account credentials.

Data Retention

We retain information for as long as needed to fulfil the purposes for which it was collected and to satisfy legal or regulatory obligations. Retention periods are reviewed periodically and adjusted as appropriate.

Your Rights

Depending on applicable law, you may have rights to access, correct or request deletion of your personal information, and to object to certain processing. Requests are handled in accordance with our verification procedures to protect privacy and security.

Third-Party Services

Our service utilises third-party platforms for payments, identity checks and analytics. These services operate independently and have their own privacy practices which you should review.

International Transfers

Personal data may be transferred to jurisdictions outside your country for processing by service providers. We seek to ensure adequate protections are in place for international transfers when required.

Policy Updates

Privacy practices may change over time. Material changes to this section will be published and notified to users where appropriate. We recommend reviewing our policies periodically.

Contact Information

If you have questions about data handling or wish to exercise rights, please use the contact options provided on the Clubhouse Casino website. We aim to respond promptly and to address concerns in a professional manner.

Clubhouse Casino recognises the role of cookies in delivering a modern online experience. This Cookie Policy outlines the types of cookies used and how you can manage them.

What Cookies Are

Cookies are small text files stored on your device by a website to remember information about your visit. They facilitate functionality, performance measurement and personalised experiences.

Cookies themselves do not identify individuals in isolation but may be linked to an account when you log in.

Types of Cookies

We use a combination of essential, performance, functional and marketing cookies. Each serves a distinct purpose and some are strictly necessary for site operation.

Essential Cookies

Essential cookies enable core features such as secure log-in, session integrity and responsible gaming tools. Disabling these may prevent the site from functioning correctly.

Performance Cookies

Performance cookies collect anonymous data about how visitors use the site, such as which pages are most visited. This information helps us improve site design and user experience.

Functional Cookies

Functional cookies remember user preferences including language settings, display options and consent choices. They personalise the experience without tracking browsing on other sites.

Marketing Cookies

Marketing cookies may be used to deliver relevant promotional material and to measure the effectiveness of campaigns. These cookies may be set by Clubhouse Casino or by third-party advertising partners.

Managing Cookies

You can manage or delete cookies through your browser settings. Many browsers allow you to block third-party cookies or to prompt before accepting cookies. Please note that disabling certain cookies can reduce functionality.

We provide in-site controls to accept or reject non-essential cookies and to adjust preferences at any time.

Third-Party Cookies

Some cookies are set by external services integrated with our site, such as analytics providers or social media platforms. Clubhouse Casino does not control these third-party cookies; you should consult their privacy notices for details.

Policy Updates

Cookie usage may evolve as technologies change. We will update this section to reflect any substantive changes and will provide notice where appropriate.

These betting rules explain the basic principles that govern wagers placed through Clubhouse Casino. They are intended to be clear and accessible to all players.

Eligibility

Only persons who meet the eligibility criteria set out in our Terms & Conditions and who are at least 18 years old may place bets. Accounts belonging to ineligible individuals will be suspended.

Account Requirements

Bets may only be placed from a registered account in the player’s own name. Players must provide accurate information and comply with verification requests.

Accepted Bets

We accept bets according to the formats and markets displayed on the website. Acceptance is subject to available balances, system availability and applicable terms for specific products.

Bet Settlement

Bets are settled according to the market rules in effect at the time of the event. Settlement will be final and binding based on official results and the platform’s calculations.

Void Bets

A bet may be declared void in cases such as cancelled events, incorrect pricing or technical failure. When a bet is voided, stakes are normally returned to the player’s account.

Bonus Betting Rules

Bonuses and promotions are subject to specific terms which govern eligibility, wagering requirements and permitted markets. Any promotional conditions are displayed with the offer and apply in addition to these rules.

Technical Errors

Technical faults, display errors or system outages may lead to acceptance of incorrect bets. We reserve the right to void bets or adjust outcomes where clear errors have occurred, subject to applicable laws.

Fraud Prevention

We monitor for suspicious betting patterns and may suspend or close accounts where fraud, collusion or manipulation is suspected. We cooperate with law enforcement and regulatory bodies as required.

Maximum Payouts

Payouts are governed by the terms associated with each product and by any applicable limits disclosed at the time of betting. Specific maximums, if any, are displayed alongside relevant markets.

Responsible Gambling

Betting must be conducted responsibly. Players are encouraged to use available limits and support tools if they experience difficulty controlling gambling behaviour.

Rule Changes

We may update betting rules to reflect new products, regulatory changes or operational needs. Changes will be published on the site and, where required, notified to customers.

The following terms outline the contractual relationship between Clubhouse Casino and its users. They set out the principal obligations, rights and procedures that apply to use of the service.

Acceptance of Terms

By creating an account or using our services you agree to be bound by these Terms & Conditions. If you do not agree, you must not register or place wagers.

Eligibility

Participation is limited to individuals who satisfy any applicable eligibility criteria, including age and jurisdictional restrictions. It is the player’s responsibility to ensure they are permitted to use the service.

Account Registration

Users must provide accurate and complete information during registration. Accounts are personal and may not be shared or used by more than one person.

Verification

We may require identity verification to comply with legal obligations and to protect account security. Failure to provide requested documents may result in restrictions or account closure.

Deposits

Deposits must be made using accepted payment methods. Funds must originate from accounts in the player’s name and comply with anti-money laundering requirements.

Withdrawals

Withdrawals are processed according to our verification procedures. We may delay or refuse withdrawals where there are outstanding verification issues, disputes or suspicious activity.

Bonuses

Bonuses are subject to specific terms and wagering requirements. Abuse of promotional offers may lead to forfeiture of bonus funds and related winnings.

Acceptable Use

Users must not exploit technical vulnerabilities, use automated systems to gain unfair advantage, or engage in behaviour that undermines the integrity of the platform.

Prohibited Activities

Prohibited conduct includes money laundering, fraud, account sharing, underage gambling and any activity that violates applicable laws. Accounts involved in prohibited activities will be suspended and may be closed.

Intellectual Property

All content, trademarks and software used on the site are owned or licensed by Clubhouse Casino. Users must not copy, reproduce or misuse intellectual property without permission.

Limitation of Liability

To the extent permitted by law, Clubhouse Casino limits its liability for losses arising from use of the service. Users should otherwise seek independent advice where appropriate.

Account Suspension

We may suspend or close an account for security reasons, suspected breaches of these terms, or to comply with legal obligations. Players will be notified of reasons where permissible.

Privacy

Our Privacy Policy governs the collection, use and storage of personal data. Users should review that policy to understand how their information is handled.

Responsible Gambling

We support responsible play and provide tools and information to assist players. Persistent misuse of the service for problematic gambling may lead to intervention, including account restrictions.

Amendments

We reserve the right to amend these Terms & Conditions. Material changes will be notified to registered users and will be posted on the Clubhouse Casino website.

Contact Information

For account enquiries, responsible gaming support and general questions please consult the help pages available on the Clubhouse Casino website. We aim to address enquiries promptly and professionally.

Last updated: 31 July 2026