Clubhouse Casino Privacy Policy

Gambling should always be considered a form of entertainment and not a way to make money. Clubhouse Casino is committed to promoting safe play and providing tools and information to help customers make informed choices about their gambling activity.

We encourage players to set personal limits and to seek support if gambling stops being enjoyable. The following statements explain our approach to responsible gaming and the resources available to players.

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Our Commitment to Responsible Gambling

Clubhouse Casino places player welfare at the centre of its operations. We design our products and customer interactions to reduce harm and to make it simple for players to control their activity. Our team monitors account behaviour to identify signs of potential harm and to offer support where appropriate.

We do not present gambling as a way to solve financial problems. All marketing and on-site messaging is intended to be transparent about the risks involved and to remind players that outcomes are based on chance.

Recognising Problem Gambling

Problem gambling can present in many ways, including chasing losses, increasing stakes, neglecting responsibilities, and changes to mood or behaviour. Family members and friends may also notice signs when a person’s gambling has become problematic.

If you or someone you know shows signs of problem gambling, early recognition and intervention can reduce harm. Clubhouse Casino encourages self-referral and professional support when needed.

Self-Assessment and Limits

We provide self-assessment information and configurable limits so players can tailor play to their comfort level. Tools and options include:

• Deposit limits - set daily, weekly or monthly maximums for money added to an account.
• Loss limits - restrict the total amount that can be lost over a chosen period.
• Reality checks - periodic on-screen reminders of elapsed play time and session duration.
• Cooling-off periods - short-term pauses that allow players to step away from gambling without closing their account.
• Self-exclusion - longer-term or permanent exclusion options for players who need an extended break.

Responsible Gaming Tools

Clubhouse Casino offers a range of on-site tools designed to promote responsible play. These are available from the account settings area and can be adjusted at any time, subject to any regulatory or security constraints applicable to change requests.

• Personal limits on deposits, wagers and losses.
• Account activity summaries and downloadable transaction histories.
• Session time reminders and automatic logout options.
• Self-assessment questionnaires to help players evaluate their playing habits.
• Self-exclusion and cooling-off mechanisms with clear instructions for reinstatement where permitted.

Support and Assistance

Players who feel they are losing control should seek help without delay. Professional support is available through independent services that specialise in gambling-related harm.

For assistance from Clubhouse Casino, please contact our support team at [email protected]. For independent external help, players can consult:

• Gambling Help Online - independent information and counselling services.
• Australian Government - Gambling Support Services - national information on support options.

The National Gambling Helpline (1800 858 858) is available as a free and confidential support service for people affected by gambling. These organisations are independent external support services and are not partners or services operated by Clubhouse Casino.

Underage Gambling

Clubhouse Casino enforces strict age controls. Only individuals aged 18+ may use the website. We use identity verification measures to prevent access by underage users and to protect minors from exposure to gambling products.

Parental Controls

Parents and guardians are encouraged to use device-level controls and parental control software to restrict access to gambling sites. Removing stored payment details and keeping devices in shared family spaces can also reduce the risk of underage gambling.

Tips for Staying in Control

The following practical steps can help maintain a healthy approach to gambling:

• Set a strict entertainment budget and treat it like any other leisure expense.
• Use deposit and loss limits to prevent spending beyond your means.
• Schedule regular breaks and use reality checks to monitor session length.
• Avoid gambling when you are under stress, tired or under the influence of alcohol or drugs.
• Do not chase losses; accept that losing is part of games of chance.
• Talk to someone you trust if gambling is affecting your relationships or finances.

Changes to This Policy

We may update our responsible gaming practices to reflect operational improvements or changes in best practice. Significant updates will be communicated to players via the website or account messages. Players should review policies periodically to stay informed.

Clubhouse Casino values the privacy of its users. This privacy policy explains the types of personal data we collect, how it is used and the options available to our customers. It applies to personal data processed in connection with account registration, play, payments and customer support.

Information We Collect

We collect information necessary to provide services, verify identity, prevent fraud and comply with legal obligations. This may include contact details, identity documents, transaction records, device data and behavioural information related to play.

We limit the collection to data relevant to account management, security and regulatory compliance.

How We Use Information

Personal data is used to operate accounts, process payments, detect and prevent fraud, provide customer support, comply with legal obligations and for analytical purposes to improve service delivery. Where appropriate, we anonymise data to support product analysis and system testing.

Cookies and Similar Technologies

We use cookies and similar technologies to enable the website to function, to remember user preferences and to gather aggregated information about site usage. This helps improve the user experience and ensures the security and integrity of our services.

Data Sharing

We may share personal data with service providers who perform functions on our behalf, such as payment processors, identity verifiers and specialised technology partners. We may also disclose data where required by law or to protect the safety of users and the public.

Data Security

We employ administrative, technical and physical measures designed to protect personal data against unauthorised access, loss or misuse. Access to personal information is restricted to personnel who require it to fulfil their duties.

Data Retention

Personal information is retained only as long as necessary for the purposes for which it was collected, including to meet legal or regulatory requirements. Data retention periods vary depending on the nature of the information and applicable obligations.

Your Rights

Depending on your jurisdiction, you may have rights regarding access to, correction of, and deletion of your personal data. You may also have the right to object to certain processing activities and to request portability of your data where applicable.

Requests concerning your data can be made through the account management tools or the website help centre.

Third-Party Services

We use third-party service providers to support our operations. These providers operate under their own privacy notices and controls. We recommend that users review the privacy practices of third parties before engaging with them.

International Transfers

Some processing may occur outside your country of residence. When personal data is transferred internationally, we take steps to ensure an appropriate level of protection is maintained in accordance with applicable requirements.

Policy Updates

We may revise this privacy policy to reflect changes in business practices or regulatory requirements. Updated policies are published on the website with an effective date. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about our privacy practices or wish to exercise your rights, please use the contact and support options available in your account or through the website help centre. We aim to respond to genuine enquiries promptly and transparently.

This Cookie Policy explains how Clubhouse Casino uses cookies and similar technologies to provide core site functionality and to enhance the player experience.

What Cookies Are

Cookies are small text files stored on your device by a web browser. They can be used to remember preferences, enable authentication, and measure site performance. Similar technologies include local storage and pixel tags.

Types of Cookies

Cookies used on the site fall into several categories. Some are essential for operation, while others support analytics or personalised content. You can manage many of these settings through your browser or account preferences.

Essential Cookies

Essential cookies enable security features, session management and access to account functions. Disabling these cookies may prevent the website from operating correctly.

Performance Cookies

Performance cookies collect information about how the site is used, such as pages visited and errors encountered. This data is aggregated and used to improve the user experience and identify technical issues.

Functional Cookies

Functional cookies remember user preferences and choices, such as language or display settings, to provide a more personalised experience during repeat visits.

Marketing Cookies

Marketing cookies may be used to deliver content relevant to user interests and to measure the effectiveness of promotional campaigns. These cookies may be placed by third-party advertising networks and are subject to those parties' privacy practices.

Managing Cookies

You can manage cookie preferences through your browser settings and by using available account controls. Deleting or disabling cookies may affect functionality and convenience. For details on adjusting browser settings, please consult your browser provider.

Third-Party Cookies

Some cookies are set by third-party services integrated with the site, such as analytics providers and advertising partners. We do not control the cookies set by third parties and recommend reviewing their privacy policies to understand their practices.

Policy Updates

We may update this Cookie Policy to reflect operational changes or to comply with legal requirements. Material changes will be communicated on the website. Users should review cookie settings periodically to remain informed.

The following rules govern betting at Clubhouse Casino. They apply to all betting activity and are intended to promote fairness, clarity and integrity for players and for the platform.

Eligibility

Only registered, verified users who meet age and jurisdictional requirements may place bets. Users must comply with applicable laws and Clubhouse Casino account terms.

Account Requirements

Bets may only be placed from a verified account. Accounts must be funded through accepted payment methods and must not be used to bypass any security or eligibility checks.

Accepted Bets

Accepted bet types are displayed within the betting interface. All accepted bets are subject to the rules for each market and to any specific terms communicated at the time of acceptance.

Bet Settlement

Bets are settled according to the official outcome for the relevant event or game. Settlement times may vary depending on event completion and verification processes. Clubhouse Casino's settlement decision is final subject to any error correction policies.

Void Bets

Bets may be declared void in circumstances such as event cancellation, postponement beyond a reasonable period, confirmed system error, or where the integrity of the market is compromised. Void bets are refunded according to the site rules.

Bonus Betting Rules

Bonus funds and promotional offers are subject to separate terms and wagering requirements. Players should review the specific conditions attached to any bonus, including eligible markets, minimum odds and expiry periods.

Technical Errors

Clubhouse Casino is not responsible for bets accepted or processed in error due to technical faults. We reserve the right to cancel or adjust bets where technical issues have materially affected price or acceptance.

Fraud Prevention

We monitor for activity indicative of fraud, match-fixing or other forms of abuse. Suspected fraudulent activity may result in bet voiding, account suspension and referral to relevant authorities.

Maximum Payouts

Payout limits may apply to certain markets or accounts. Specific limits, where applicable, are communicated in the betting interface or account terms. Clubhouse Casino will not invent payout guarantees beyond what is displayed at the time of bet placement.

Responsible Gambling

Players are expected to gamble responsibly and to make use of the tools provided to manage activity. Clubhouse Casino may intervene if behaviour suggests harm, including through personalised contact and by offering self-exclusion options.

Rule Changes

We may update betting rules to reflect operational needs, regulatory changes or to improve fairness. Material changes will be notified to customers. Continued use of betting services after changes constitutes acceptance of the new rules.

These terms set out the contractual relationship between the player and Clubhouse Casino. They govern the use of the site, account management and the provision of games and betting services.

Acceptance of Terms

By creating an account and using Clubhouse Casino services, you accept these terms and any related policies posted on the site. If you do not agree, you must not use the service.

Eligibility

Users must meet age and jurisdictional requirements and provide accurate information during registration. Accounts found to be associated with prohibited jurisdictions will be restricted or closed.

Account Registration

Account holders are responsible for maintaining the confidentiality of login credentials. Accounts are for individual use only and must not be shared.

Verification

We may require documents to verify identity, address and payment methods. Verification is part of compliance and security processes and may delay certain account functions until complete.

Deposits

Deposits must be made using approved payment methods. Funds must originate from sources in the account holder's name. Clubhouse Casino may apply payment method limits and additional checks as needed.

Withdrawals

Withdrawal requests are subject to verification and processing times. We may require further documentation to complete a withdrawal and reserves the right to refuse or delay payments where inconsistency or suspected fraud is identified.

Bonuses

Promotional offers are governed by the specific terms published with each promotion. Abuse of bonuses may result in confiscation of bonus funds and account action.

Acceptable Use

Users must not use the service for illicit purposes or to facilitate unlawful activity. Abuse of the platform or attempts to exploit system vulnerabilities will result in account sanctions.

Prohibited Activities

Prohibited activities include collusion, fraudulent behaviour, multiple account abuse and any activity that undermines the integrity of games or betting markets.

Intellectual Property

All content, software and branding on the site are the property of Clubhouse Casino or its licensors. Users may not reproduce or redistribute proprietary materials without permission.

Limitation of Liability

To the extent permitted by law, Clubhouse Casino limits liability for losses arising from use of the service, subject to applicable mandatory legal protections. Users accept that gambling involves risk and that outcomes cannot be guaranteed.

Account Suspension

We may suspend or close accounts for regulatory, security or behaviour-related reasons. Suspensions will be communicated and any pending transactions handled in line with policy.

Privacy

Personal data is processed in accordance with our Privacy Policy. Users should review privacy practices before registering.

Responsible Gambling

Clubhouse Casino expects users to gamble responsibly and provides tools and support to assist with control. Repeated breaches of responsible gambling terms may result in account restrictions.

Amendments

We may amend these terms from time to time. Significant changes will be notified on the site. Continued use after notification indicates acceptance of the amended terms.

Contact Information

For questions about these terms, account issues or general enquiries, please use the contact options available within your account or the website help centre. We strive to respond to enquiries promptly and to resolve disputes fairly.

Last updated: 31 July 2026