Clubhouse Casino Responsible Gaming

Gambling should always be regarded as a form of entertainment, not a way to generate income. At Clubhouse Casino we encourage responsible play and provide clear information and controls so players can enjoy games safely and within their means.

This page explains our approach to responsible gambling, practical tools available to players, and where to find independent support if gambling becomes problematic.

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Our Commitment to Responsible Gambling

Clubhouse Casino is committed to creating a safe environment for entertainment. We design our services with player protection in mind, promote informed decision making, and support measures that reduce harm associated with gambling.

Our staff are instructed to respect the wellbeing of customers and to direct players to appropriate tools and external support if concerns arise. We review our responsible gambling practices regularly to reflect best practices and customer feedback.

Recognising Problem Gambling

Problem gambling can present in many ways. Early recognition helps reduce harm. Signs may include an inability to stop, chasing losses, neglecting responsibilities, or experiencing financial and relationship strain.

If you or someone close to you shows changes in behavior, mood, or finances related to gambling, it is important to consider seeking help and using available controls to limit play.

Self-Assessment and Limits

Clubhouse Casino encourages players to assess their gambling behaviour and to make use of limits and protective measures. Below are common options available to manage play responsibly:

• Deposit limits - set daily, weekly or monthly caps on deposits to control spending.
• Loss limits - restrict how much can be lost over a period to protect bankrolls.
• Reality checks - scheduled notifications to remind players of elapsed session time.
• Cooling-off periods - temporary breaks from activity that can be applied to an account.
• Self-exclusion - the option to block access to the account for a longer, specified period.

Players are encouraged to review and update their limits regularly and to contact customer support for assistance with setting or adjusting controls.

Responsible Gaming Tools

We provide a range of tools designed to help players manage their gambling activity. These tools are accessible from the account settings and support pages.

• Account-based deposit and spending limits with user-adjustable settings.
• Session time management including reality checks and automatic logout options.
• Self-exclusion and cooling-off functionality that can be activated via the account or customer support.
• Transaction history and activity summaries to help players monitor play and expenditure.
• Access to self-assessment questionnaires to help evaluate gambling behaviour.

Support and Assistance

If gambling becomes difficult to control we encourage players to seek professional help. Clubhouse Casino can provide information and referrals, but we do not operate external support services.

For confidential assistance, players may contact independent organisations such as Gambling Help Online or the Australian Government - Gambling Support Services. These organisations operate independently from Clubhouse Casino.

Players seeking immediate help can also call the National Gambling Helpline on 1800 858 858 for free and confidential support.

For account-related assistance at Clubhouse Casino, please contact our support team at [email protected].

Underage Gambling

Only individuals aged 18 or older may use the website. Clubhouse Casino has measures in place to prevent underage access and will take action where underage activity is identified.

Accounts found to be operated by persons under 18 will be closed and funds handled in accordance with our verification procedures. We advise parents and guardians to monitor online activity and use parental controls to reduce exposure.

Parental Controls

Parents and guardians are encouraged to use device and network controls to restrict access to gambling websites. Common steps include enabling parental controls on devices, using content filters, and configuring browser restrictions.

Contact your internet service provider or device manufacturer for guidance on blocking gambling sites. If underage gambling is suspected in relation to Clubhouse Casino, contact our support team for account review and closure.

Tips for Staying in Control

• Set and adhere to a personal budget for gambling and treat losses as the cost of entertainment.
• Establish time limits for sessions and take regular breaks.
• Avoid gambling when under stress, emotional duress or the influence of alcohol or drugs.
• Never chase losses - accept outcomes and stop when limits are reached.
• Keep gambling funds separate from everyday finances and bills.
• Use account tools such as limits, reality checks, cooling-off periods, and self-exclusion when needed.
• Discuss concerns with friends or family and seek independent professional support if gambling is causing harm.

Changes to This Policy

Clubhouse Casino may update this responsible gambling policy from time to time. Changes will be published on our website and will take effect as indicated. We recommend reviewing this page regularly to stay informed about available tools and support options.

Clubhouse Casino treats personal data with care and adopts practices to protect privacy. This privacy policy summarises the types of information we collect, how it is used, and the choices available to users regarding their data.

Information We Collect

We collect information necessary to provide our services and to comply with verification and security requirements. This may include contact details, identity documents, transactional records, device and technical data, and communications with our support team.

We collect information provided directly by users and data generated by use of our services. We do not collect more information than is reasonably required to operate accounts and comply with our obligations.

How We Use Information

Personal data is used to create and manage accounts, process deposits and withdrawals, verify identity, prevent fraud, deliver customer support, and to improve our services. We may use data to communicate relevant account information and to comply with legal obligations.

Where permitted, aggregated and anonymised information may be analysed to enhance user experience and product offerings.

Cookies and Similar Technologies

We use cookies and similar technologies to support authentication, maintain session state, and understand how our services are used. Cookies help provide a secure and personalised experience.

Data Sharing

We share personal information only with third parties necessary to provide the service or when required by law. This may include payment processors, identity verification providers, and security partners. Recipients are required to protect personal data in line with our standards.

Data Security

We maintain technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, and destruction. No method of transmission is completely secure, so we continuously review our protections.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Retention periods vary depending on the type of data and applicable requirements.

Your Rights

Subject to applicable law, users may have rights to access, correct, or delete personal information, and to object to or restrict certain processing. Requests can be made through account settings or by contacting our support channels. We will respond to requests in accordance with legal requirements.

Third-Party Services

We may integrate services provided by third parties. These providers operate under their own privacy policies and you should review their terms when interacting with third-party features.

International Transfers

Personal data may be transferred to service providers located in other countries. When transfers occur, we take steps to ensure an adequate level of protection is in place consistent with applicable data protection requirements.

Policy Updates

We may update this privacy policy to reflect changes in our practices. Material changes will be announced and the revised policy will be posted on the site. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For privacy-related enquiries, please contact us via the support options within your account. We will respond to queries and assist with available rights and requests.

Cookies and similar technologies play a role in delivering a smooth and secure experience on Clubhouse Casino. This policy explains what cookies are and how we use them.

What Cookies Are

Cookies are small text files stored on a device by a web browser. They help websites remember preferences, maintain sessions, and collect usage data to enhance functionality.

Types of Cookies

We use a range of cookie types, including essential cookies, performance cookies, functional cookies, and marketing cookies. Each serves a different purpose and may be managed through browser settings or site controls.

Essential Cookies

Essential cookies are necessary for the operation of core site functions such as account login, security, and transaction processing. Disabling these cookies may prevent access to key features.

Performance Cookies

Performance cookies collect anonymous information about site usage and performance. This data helps us improve speed, reliability, and navigation.

Functional Cookies

Functional cookies remember preferences and choices, such as language settings or display options, to provide a more personalised experience.

Marketing Cookies

Marketing cookies are used to deliver relevant promotional content and to measure the effectiveness of advertising. These cookies may involve third-party providers and can often be disabled without affecting basic site operations.

Managing Cookies

Users may control cookie preferences through their browser settings and some in-site settings. Blocking cookies may affect how features operate. We provide guidance within account settings and help pages to adjust cookie preferences.

Third-Party Cookies

Some cookies are placed by third-party services such as analytics or advertising providers. These parties operate under their own privacy and cookie policies, and we recommend reviewing those policies for more details.

Policy Updates

We may update this cookie policy to reflect changes in technology or site functionality. Updates will be posted on the site and take effect as described in the notice.

This section sets out rules that apply to betting and to the placement and settlement of bets on Clubhouse Casino and associated services. The rules are intended to be clear and to promote fair play.

Eligibility

Only eligible account holders who meet age and jurisdictional requirements may place bets. Account eligibility is subject to verification and acceptance of our terms and conditions.

Account Requirements

Accounts must be created with accurate information. Users are responsible for maintaining the confidentiality of their login credentials and for all activity on their account.

Accepted Bets

Accepted bets are those placed in accordance with the formats and rules displayed on the platform. We reserve the right to refuse or limit bet acceptance.

Bet Settlement

Bets will be settled according to the outcome as recorded by the relevant event or game system. Settlement times may vary depending on the type of market or game.

Void Bets

We may declare a bet void in circumstances such as event cancellation, manifest error, or regulatory requirement. Stakes on void bets will be returned unless otherwise stated in specific market rules.

Bonus Betting Rules

Bonuses and promotions are subject to specific terms that govern their use, eligibility, and wagering requirements. Users should review the applicable bonus terms before participating.

Technical Errors

We are not responsible for bets placed or accepted as a result of technical errors, incorrect odds displays, or transmission failures. We may void or adjust bets that are clearly affected by such errors.

Fraud Prevention

We monitor activity to detect and prevent fraudulent behaviour. Suspicious activity may result in bet voiding, account suspension, and reporting to relevant authorities as required.

Maximum Payouts

Maximum payouts and liability limits may apply to certain markets. These limits are set to manage risk and to ensure the fair operation of the platform. Specific limits, where applicable, will be available in market terms.

Responsible Gambling

Players are expected to gamble responsibly and to use available controls if they experience difficulty. Clubhouse Casino reserves the right to take protective measures if customer behaviour suggests harm or risk.

Rule Changes

We may amend these betting rules to reflect changes in operations, technology, or legal requirements. Changes will be posted on the site and applied as indicated.

These terms govern access to and use of Clubhouse Casino services. They set out the obligations of users and the rights of the operator. Please read them carefully.

Acceptance of Terms

By using Clubhouse Casino you agree to be bound by these Terms and Conditions. If you do not accept them you must not use the services.

Eligibility

Access is limited to users who meet age and jurisdictional requirements. Users must act in accordance with applicable laws and these terms.

Account Registration

Accounts must be registered with accurate information. Only one account per person is allowed unless expressly permitted. Account holders are responsible for activity on their accounts.

Verification

We may require documentation to verify identity, address, and source of funds. Verification must be completed when requested to maintain account access.

Deposits

Deposits must be made using authorised payment methods. All funds credited to an account are subject to these terms and applicable checks.

Withdrawals

Withdrawals may be subject to verification and processing requirements. We may apply limits and defer payments to complete required checks.

Bonuses

Bonuses are governed by their specific terms. Abusive or fraudulent bonus use may result in forfeiture of bonus funds and suspension of accounts.

Acceptable Use

Users must not use the services for illegal purposes, to manipulate outcomes, or to engage in abusive conduct. Compliance with these rules is a condition of service.

Prohibited Activities

Prohibited activities include fraudulent behaviour, collusion, money laundering, and account sharing. Suspected prohibited activity will result in investigation and potential sanctions.

Intellectual Property

All content, trademarks and software are the property of Clubhouse Casino or its licensors. Users are granted a limited licence to access and use the service for personal, non-commercial purposes.

Limitation of Liability

To the extent permitted by law, Clubhouse Casino limits liability for losses arising from the use of the service. Users accept inherent risks in gambling and should play responsibly.

Account Suspension

We may suspend or close accounts for security reasons, suspected fraud, regulatory requirements, or breaches of these terms. Notice will be provided where appropriate.

Privacy

Personal data is processed in accordance with our privacy policy. Users should review the privacy section for details on how data is collected and used.

Responsible Gambling

Clubhouse Casino promotes responsible play and provides tools and information to help manage gambling behaviour. Users are encouraged to use these measures and to seek support if needed.

Amendments

We may amend these terms. Material changes will be published on the site and take effect as indicated. Continued use constitutes acceptance of the updated terms.

Contact Information

For general enquiries, account support, or to raise concerns about these terms, please contact support through your account or the site support channels. We aim to respond promptly to all enquiries.

Last updated: 31 July 2026