Payment Policy

Clubhouse Casino aims to keep payments simple, transparent and secure for players in Australia. This Payment Policy explains how deposits, withdrawals and related payment activity are handled when you use the Clubhouse Casino account and cashier.

By using our payment services, you confirm that you are at least 18 years old and that the information supplied to Clubhouse Casino is accurate, complete and kept up to date. This policy should be read together with the other terms that apply to your account.

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What This Policy Covers

This policy applies to all payment activity associated with a Clubhouse Casino account, including deposits, withdrawal requests, payment verification, transaction reversals and account-related payment reviews.

The cashier is the primary source for currently available payment methods, transaction limits and any instructions that apply at the time you make a payment. Available options may vary according to account information, location, currency, payment method and internal processing requirements.

Account Holder Payment Details

You may only use payment methods that are registered in your own name as the Clubhouse Casino account holder. Payments made through a bank account, card, electronic wallet or other method belonging to another person may be declined, delayed or returned.

The name and other details connected with a payment method should match the information held on your account. You must not permit another person to use your account to deposit, withdraw or move funds. Clubhouse Casino may request information to confirm ownership before processing a payment.

It is your responsibility to enter correct payment details and to keep them secure. Clubhouse Casino is not responsible for delays caused by inaccurate information supplied by the account holder.

Making a Deposit

Deposits must be made using a payment option displayed in the Clubhouse Casino cashier. Before confirming a transaction, review the selected method, amount, currency and any information shown on the payment screen.

Funds should only be deposited for your own use on the account. You must not use payments to transfer funds on behalf of another person or to support activity on a separate account. Clubhouse Casino may refuse or review a deposit where the transaction appears inconsistent with this policy.

The minimum and maximum deposit values, where applicable, are displayed in the cashier. A transaction may also be subject to restrictions imposed by the payment provider or the financial institution connected with the selected method.

How Deposits Are Processed

Deposit requests are submitted through the selected payment method and are subject to confirmation by the relevant payment provider. Clubhouse Casino generally credits funds only after receiving confirmation that the transaction has been accepted.

A displayed balance should not be treated as final if a transaction remains pending, is later rejected or is reversed by the payment provider. You should keep payment confirmations and transaction references until the deposit has been fully settled.

Processing times can vary because of provider checks, banking procedures, technical interruptions, account reviews and other circumstances outside Clubhouse Casino's direct control. The cashier may provide additional information about the status of a transaction.

Requesting a Withdrawal

Withdrawal requests must be submitted through the available cashier process. You should select a payment method that is available for withdrawals and provide information that is accurate and consistent with your account records.

Clubhouse Casino may return funds to the original deposit method or use another approved method where required by operational, security or verification considerations. A withdrawal cannot be completed to a payment method that does not belong to you.

Before requesting a withdrawal, check that your account information is complete and that any applicable account conditions have been satisfied. The amount and availability of a withdrawal are determined by the balance shown in the account and the values displayed in the cashier.

Withdrawal Checks and Completion

Every withdrawal request may be reviewed before release. This review can include checking account ownership, payment method ownership, transaction history, identity information and compliance with the Clubhouse Casino terms.

A withdrawal may remain pending while information is checked or while a payment provider processes the transfer. Clubhouse Casino does not promise a fixed processing period because completion can depend on the selected method, provider procedures, banking networks and the outcome of any required review.

If a withdrawal cannot be completed, Clubhouse Casino may contact you through the details recorded on your account, return the funds to an approved payment method or request further information. You should not submit repeated requests for the same amount while an earlier request is under review.

When Verification Is Required

Clubhouse Casino may ask you to complete identity or payment verification before processing deposits, withdrawals or other account activity. Verification helps confirm that the account is being used by the correct person and that payment activity is consistent with the information provided.

Documents should be clear, current where relevant and complete. The requested information may include the following general categories:

• Proof of identity, such as an acceptable government-issued identity document.
• Proof of address, such as a recent document showing your name and residential address.
• Proof of payment method ownership, such as information confirming that the card, bank account or electronic payment method belongs to you.

Additional information may be requested where necessary to clarify a transaction or complete a review. Do not send documents through unofficial channels or provide information to anyone claiming to represent Clubhouse Casino without first confirming the request through an approved support route.

Currency and Exchange Rates

Payments are processed in the currency supported and displayed by the cashier. If your bank or payment provider uses a different currency, it may convert the transaction before or after processing.

Exchange rates are determined by the relevant financial institution or payment provider unless a different rate is clearly shown in the cashier. The amount received may therefore differ from the amount displayed in your Clubhouse Casino account because of conversion movements, provider calculations or related charges.

You are responsible for checking the currency and conversion details presented before confirming a transaction.

Charges and Applicable Costs

Any Clubhouse Casino fee or transaction charge that applies to a payment will be identified in the cashier or during the relevant transaction process. You should review the displayed information before submitting a deposit or withdrawal.

Your bank, card issuer or payment provider may apply separate charges, including currency conversion costs or other account fees. These charges are outside Clubhouse Casino's control and may not be shown in the Clubhouse Casino cashier.

Where a transaction is returned, rejected or converted, the final amount credited or debited may be affected by charges imposed by third parties.

Rejected and Reversed Payments

A transaction may fail because of incorrect details, insufficient funds, provider restrictions, security checks, technical problems or a payment method that is no longer available. A failed transaction should not be treated as completed unless the cashier or account history confirms acceptance.

If a deposit is reversed after being credited, the corresponding amount may be removed from your balance. Clubhouse Casino may restrict related account activity while the reversal is investigated and may request evidence from you or the payment provider.

Do not repeatedly submit a failed transaction without checking the reason for the failure. If money has left your bank or payment account but has not appeared in your Clubhouse Casino balance, retain the transaction reference and seek assistance.

Chargebacks and Payment Disputes

You should contact Clubhouse Casino before initiating a chargeback or payment dispute where you believe a transaction is incorrect or unresolved. We will review the available transaction information and explain the next appropriate step.

A chargeback made without a valid basis may result in an account review, suspension of payment access or recovery of associated costs. Clubhouse Casino may provide transaction records to the relevant payment provider or financial institution when responding to a dispute.

Any undisputed balance, reversed deposit or amount connected with an unauthorised chargeback remains subject to review. The account holder must cooperate honestly and promptly with reasonable requests for information.

Inactive and Dormant Accounts

An account may be treated as inactive when it has not been used for a period specified in the applicable Clubhouse Casino terms. Payment access may be limited while an inactive account is reviewed or reactivated.

Before processing a payment from an inactive account, Clubhouse Casino may request updated identity, address or payment ownership information. Any balance handling will follow the account terms and the information provided through the cashier or support team.

Keep your contact and payment details current so that important account or transaction communications can reach you.

Financial Crime Prevention

Clubhouse Casino applies reasonable controls to help prevent payments from being used for money laundering, fraud, terrorist financing or other unlawful activity. Payment activity may be monitored for unusual patterns, inconsistent account information or transactions that require further clarification.

We may delay, reject, reverse or restrict a transaction when concerns arise, when information is incomplete or when a review is required. Clubhouse Casino may request information about the source or purpose of funds where appropriate and may share information with relevant parties when permitted or required by applicable rules.

Players must not use the account to conceal the origin of funds, make payments for another person or circumvent payment controls. Failure to provide reasonable information may affect the availability of deposits, withdrawals or the account itself.

Getting Payment Assistance

For help with a deposit, withdrawal, failed transaction, reversal or verification request, contact Clubhouse Casino through the support options made available on the website. Include your username or relevant transaction reference where appropriate, but do not send full card numbers, passwords or other unnecessary sensitive information.

You can reach the payment support team at [email protected]. Please use the contact details connected with your account so that the team can verify your request and provide suitable guidance.

Payment information shown in the cashier may change as payment options and provider conditions are updated. If there is any uncertainty before completing a transaction, seek clarification before confirming it.

Last updated: 5 August 2026